Using a webinar system allows us to reach large numbers of Advisors for training and announcements.  We understand that from time to time you may encounter a technical problem with the webex system. Since you're encountering the problem on your end it is very difficult for us to troubleshoot and assist, please refer to the link below. https://collaborationhelp.cisco.com/article/en-us/nc6qhh0 If you find that you are still having difficulty, please contact the support department and we will do our best to assist you.